Refund policy
Refund Policy
By placing an order with us, you acknowledge and accept the terms of service, including our refund policy, at checkout. You are required to check a box confirming your acceptance of these terms before completing your order.
Return Policy
Our 14-day return policy allows you to request a return within 14 days of receiving your item. To be eligible for a return, ensure the item is unworn, unused, with tags attached, in its original packaging, and retains its original smell.
Non-Returnable Items
For hygienic reasons, we cannot accept returns of certain items, such as underwear or swimwear that have been tried on. To return these items, confirm that you have not tried them on. Items purchased on sale or with coupons are also non-returnable, but can be exchanged.
All 3-Pack items are final sale and are not eligible for returns, exchanges, or refunds, except in cases of incorrect or defective items caused by our error.
Items purchased from the Sale section or those with a % discount displayed next to their price, as shown on the website, are considered clearance items and are non-returnable and non-exchangeable. Please note that all sales of these items are final.
Due to the intimate nature of thong garments and for the utmost assurance of hygiene, all thongs are classified as non-returnable and non-exchangeable, regardless of whether the packaging has been opened. This policy ensures that every customer receives a product that is completely untouched and unworn. While we employ light tests to assess if other products have been tried on, the minimal surface area of thongs makes it impossible to accurately verify their condition.
Please understand that this stringent measure is adopted not only to uphold our product standards but also to guarantee that when you purchase a HUNK product, it has never been tried on by anyone else. This policy is designed to protect the hygiene and well-being of all our customers. As such, all purchases of thong items are final and cannot be returned or exchanged.
Clearance Items
All clearance items are sold as final sale. Due to their discounted nature, these products may present minimal imperfections related to storage or warehouse handling, such as slight dust, packaging marks, or other minor cosmetic defects that do not impact overall use. For this reason, clearance items are not eligible for return, exchange, or refund.
Exchanges
For a swift exchange, use our dedicated returns center to obtain an exchange authorization.
Exchange Ineligibility
Sale or discounted items, including those purchased using coupons, are non-returnable and non-exchangeable.
Products marked as clearance or purchased with deep discounts are always final sale, regardless of the country of purchase.
Orders that include any free or courtesy item are ineligible for exchanges, even when considering other fully priced items.
Please be mindful that ordering duplicate items in varying sizes for trial purposes compromises our hygiene policy and overall product integrity. As such, if you choose to order identical products in different sizes with the intention of returning one post-try-on, be advised that this action will render both items ineligible for exchange or return. This policy is in place even if one of the products was intended as a gift or for another individual. We uphold this standard to ensure the utmost quality and hygiene of our products.
International orders (not USA delivery orders) are considered FINAL sale, except in cases where you receive the wrong item or a damaged product.
Only orders from the Lower 48 USA are eligible for exchanges and refunds. For all other regions, including but not limited to HI, AK, Canada, Mexico, the UK, Europe, Asia, and any regions outside the Lower 48 USA, orders are considered FINAL purchases. This means they are not eligible for any exchanges or refunds unless we made a mistake. Please note that due to the nature of our products and the complexity of logistics, orders from regions other than the Lower 48 USA are not eligible for returns or exchanges.
Reshipped orders due to customer errors or stolen packages are final and not eligible for returns or exchanges.
Only customers who collaborate with us and show patience throughout the process are eligible for exchanges or refunds. We value constructive feedback and strive to address any concerns promptly and fairly. However, if a customer leaves a negative review without first allowing us the opportunity to resolve their issue, and later seeks an exchange or refund, their order will be considered final. We believe in maintaining a cooperative and respectful relationship with our customers to ensure the best possible service and outcomes.
Exchange Finality
Once an exchange has been processed, it is considered final, and we do not offer second exchanges. We kindly ask customers to choose their exchange items carefully, as we cannot accommodate further exchanges beyond the initial exchange process.
Marked as Delivered but Not Received
If a product is marked as delivered and you claim it was not received, we will evaluate the case. In certain situations, we may agree to reship the item. However, such cases are not eligible for any exchanges in color, size, or refunds. Only the exact same products from the original order will be reshipped, and this will be done a maximum of once. This policy is in place to protect us from fraud and to prevent customers from attempting to keep both the money and the product or to obtain more items in different colors or styles without paying again.
Returns and Exchanges Process
To start your return, visit our exchange and return concierge service:
Damages and Issues
Upon receiving your order, inspect the item for any defects, damages, or discrepancies. If you encounter any issues, contact us immediately for resolution.
Fees and Charges
A 20% restocking fee may apply to preference-based returns.
If you received free shipping, a standard fee of $9.99 will be used to calculate the shipping portion for L48 orders.
Orders from HI, AK, Mexico, Canada, UK, and Europe are classified as refund-exempt regions.
Product Care and Warranty
Please note that once the product is worn, damage may occur due to washing, contact with sharp objects, rough surfaces, stretching, or improper handling. The durability and lifespan of our products are significantly influenced by proper care and use.
Because we cannot control or verify post-delivery handling conditions, we do not provide warranties for damage caused after the product has been worn or used.
Please refer to the section below regarding manufacturing defects and replacement eligibility.
Manufacturing Defects and Replacement Policy
If you believe you received a product with a manufacturing defect, you must contact us immediately upon delivery and before using, washing, or wearing the item outside of a fitting.
All claims are subject to inspection and verification by our team. Approved cases may qualify for a replacement of the exact same item, subject to stock availability.
Due to the intimate nature of our products and hygiene regulations, defective or claimed-damaged products are not eligible to be returned to inventory, resold, or exchanged for different products, colors, sizes, store credit, or refunds. As such, our policy for approved manufacturing defect claims is limited exclusively to a one-time replacement.
Please note that once a product has been worn, washed, exposed to rough surfaces, sharp objects, improper handling, or misuse after delivery, damage may occur that is not related to manufacturing. Because we cannot control or verify post-delivery handling conditions, we reserve the right to deny claims that show signs of wear, misuse, washing, odor, stretching, or external damage.
By placing an order with us and accepting our Terms of Service at checkout, you acknowledge and agree to this replacement-only policy for approved manufacturing defect claims.
Refunds
Upon receiving and inspecting your return, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method. Note that processing times may vary for banks and credit card companies.
Import Taxes and Fees
Shipping fees do not cover local or import taxes. The customer is responsible for paying necessary taxes to release packages and ensure final delivery. Refusal to pay import tax fees or returned packages will render you ineligible for refunds.